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Delivery

How much does delivery cost?

Delivery is free above £30 and for all other orders, it costs £3.49

Which courier will deliver my tails.com box?

Our standard delivery service to all areas of the UK, including Northern Ireland, Scottish Highlands & Islands and the Isle of Man will be sent via Yodel.

How can I track my tails.com deliveries?

We always send an email to let you know that your tails.com box has been dispatched so that you can track the progress of your parcel.

My tails.com delivery hasn’t arrived, what should I do?

Whilst we always aim to get your tails.com delivery to you and your dog on time, we know that these things don't always go to plan. Here are some ways to view further information on your parcel:

If your parcel hasn't arrived within 3 days, you can get in touch with Yodel directly for more information: Tracking my parcel

You can also download the Yodel Parcel Manager to your phone which includes the following features:

  • Live parcel tracking
  • 30-minute delivery alerts
  • In flight options - have your parcel delivered another day or pick it up from your local Yodel depot
  • Live chat
  • Products

    Can I recycle my tails.com packaging?

    Our Good Dog Treats & Dental Dailies packaging is made from a mix of plastics so it is not currently recyclable.

    The mix of plastic lets allows us to have strong packaging without using too much material and it also keeps our food fresh. A more positive alternative to landfill is to incinerate these bags for energy generation – check with your council whether waste is disposed of in this way in your area.

    We are currently looking at alternatives so we can become fully recyclable! Things that can currently be recycled:

    • Outer tails.com cardboard box
    • Outer tails.com cardboard wet food box
    • Clean wet food trays
    • Hand-baked biscuit packaging

    Do tails.com test on animals?

    We don’t test any of our tails.com products on animals during the creation of our recipes and have no plans to do so in the future.

    My dog doesn't like the product, what should I do?

    We hope you are pleased with your tails.com products, however in the circumstance that you are not, please contact us and our team will gladly answer any questions.

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